UX Design

Showcasing projects and skills to elevate your company's user experience design.

woman in black long sleeve shirt holding white paper

Expert App

Expert Overview

Sometimes, we need expert advice, and how-to videos just don’t cut it. This app connects you with experts in any field within seconds, so you feel informed and ready to tackle your challenges. Whether it’s interior design tips, SEO advice, or a technical question for a pilot, simply pose your question, and an expert will schedule a quick video session to help you out.

Timeline

March 2024-Jan 202

Role

UX Designer, IUX Researcher

Approach

Design Thinking

Tools

Figma, Adobe Illustrator

User Research

Smart Matching: Develop algorithms to pair users with the right experts based on queries, expertise, availability, and preferences.
Expert Verification: Implement a system to verify experts' credentials for reliable information.
User-Friendly Features: Improve the app’s interface for easy navigation and personalized experiences.
Privacy & Security: Strengthen data protection and ensure secure user-expert interactions.

The majority of users expressed their worry that an expert seeking app wouldn't be reliable and their fear of falling victim to fraud. that their data will be misused or pilfered.
Users felt confident in engaging in the app if it had ratings and reviews.
The interviewees talked about how they would use an app like this to learn about home renovations and advance in their current line of work.
Several people said that experts and users should be reprimanded if they are not abiding by the rules and regulations.

Research Goals

Results

I set up the perfect interview setting with the fewest possible interruptions. I prepared my scripts and consent forms for recording five minutes in advance. Participants seemed at ease and interested in the project, in my opinion.

User Interviews

view research analysis

Users need a way to access information and interact with an expert who could help them in an area with which they are not too familiar. Interacting with an expert will help them gain confidence and achieve success in any task they are doing.
We will know this to be true when users give feedback on positive interactions and growth mindsets they have gained using the app.

Problem Statement

To understand the market landscape, I analyzed two major competitors: JustAnswer and PrestoExperts.

Strengths: Quick access to verified experts across multiple fields.
Weaknesses: Lack of transparency in pricing and terms of service.
Opportunities: Implementing clearer pricing models and user reviews for trust.
Threats: Competitors offering similar services with more transparent pricing.

Strengths: Instant one-on-one consultations with professionals.
Weaknesses: No solid proof of service effectiveness or strong user endorsements.
Opportunities: Leveraging AI-driven matchmaking and customer testimonials.
Threats: A confusing user experience that may drive users to competitors.

Key Takeaways

Both platforms provide expert access but struggle with pricing clarity and user trust. Enhancing transparency, usability, and credibility can offer a competitive edge.

Competitive Analysis

IA and User Flow

Informational architecture and user flow are the bread and butter of ux design. Below you will see structural design of a product’s content, organizing information logically to help users find what they need. well also look at the user flow a step-by-step journey a user takes to complete a specific task within a product.

Think back to the problem statement. Here is our solution! Using user research and continuous iterations through low-mid and high fidelity expert app is born. Developing an app that connects users with experts, combining AI-driven recommendations and paid consultations to provide guidance for people navigating career paths or seeking to learn and get advice on new topics.

Wireframe Prototype

Design Decisions

These designs below are choices made to improve usability, accessibility, and overall user satisfaction. These decisions are based on user research.

High-Fidelity Prototype

Usability Testing

Conducting Usability Testing

Participants

Usability testing is a key process in UX design that evaluates how easy and intuitive a product is for users. It involves observing real users as they interact with the product. I used expert app prototype to identify usability issues and areas for improvement.

Goals

App Objectives

Participants will individually engage in 10-15 minute usability test sessions. All 5 participants will be given a basic understanding of the app. As such through the script and given the tasks/scenarios to perform.

Equipment

Testing will be carried out through Figma Prototype and recording will be done with Google Recorder or Voice recorder & Voice Memos, Lastly, screen recorder.

We’re hoping the study tests the user interface and functionality of an expert advice app, Allowing users to search for experts, ask questions, and use AI for tailored recommendations. Thus, enabling anyone, anywhere to instantly chat with an expert in virtually any field.

-Assess whether participants are understanding what the app for and smooth navigation.

-Have they successfully find the information they need?

-Evaluate how users browse experts and pose a question-AI efforts are helpful?